We are here to support you!

Have any questions or concerns? We strive to provide friendly and responsive customer service, and we'll do our best to make you happy. Below you will find some quick answers to some common questions.

 

Warranty

As a member of the life sciences community, we know our customers rely on consistent, quality products in their work. The products in our store are covered under their respective manufacturers' warranty policies, ranging from one to ten years depending on the product. Many of our products include two year warranties, and extended warranties are also available for purchase. Warranty information for a specific product can be found on that product's web page, under "related documents". Warranties sometimes do not cover shipping charges, so please check with us if you have any questions about this. Access our complete warranty policy.

Shipping & Delivery

Core offers free standard ground shipping on many of our best-selling items, to all of our customers in the United States. To qualify, the entire order (base product plus any accessories) must be shipped to a single address in one shipment. This promotion may be modified or terminated at any time. You can track your shipments by using the tracking number provided to you in your order confirmation. For tracking information, log in to your account and click on "my orders" - or contact us anytime.

Privacy & Security

Our entire website is secured using SSL 256-bit encryption. In addition, our site is scanned daily by McAfee SECURE™ to identify and remove any potential security threats. We do our best to keep your data as safe as possible.

Returns & Replacements

Please contact us for a return authorization before returning your order. Return processing is also available at https://corelifesciences.com/sales/guest/form/. Replacements will be made at Core's discretion based on Core's warranty policy. Returns (if approved) may carry a restocking fee. Unauthorized returns will not be accepted.

Quotes & Ordering

RFQs and orders may be placed via our web site, email, phone, or fax. Ordering and requesting quotes from us online is easy! Our shopping cart system allows you to generate RFQs and convert those RFQs into orders - or skip the RFQ process and order directly. RFQs are required for some products, while others have list prices and can be ordered immediately.

Payment, Pricing & Promotions
For new accounts and payment information, contact Sales@CoreLifeSciences.com. Quotations are valid for 30 days unless otherwise specified. Advertised prices may change at any time. We accept payment via purchase order (for established accounts), check, wire, or credit card (Visa, MasterCard, American Express).
Viewing Orders
Information regarding orders placed via our web site is available for viewing online. Simply log into your account and click on "my orders".
Updating Account Information
To update your account information, log in to your account and click on "my account". Alternatively, you can call us to have us update your account information for you.
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams